VOLTGUARD POLICIES
Everything you need to know about your rights, our promises, and how we handle your data and orders. We keep things simple and transparent.
When you place an order or create an account on VoltGuard, we collect the following personal information:
We use your data solely to operate and improve our store. Specifically:
We never sell, rent, or share your personal data with third parties for their own marketing purposes.
Our store uses cookies to keep your cart active, remember your preferences, and analyse traffic via Google Analytics. You can disable cookies in your browser settings at any time, though some store features may not work correctly.
You have the right to access, correct, or delete your personal data at any time. To make a request, email us at voltguardstore@gmail.com and we will respond within 30 days.
Our store is hosted on Shopify, which is PCI-DSS compliant and uses SSL encryption on all pages. Payment processing is handled by Shopify Payments and Stripe — your card details are never stored on our servers.
We offer a full 30-day money-back guarantee on all VoltGuard products. If you are not completely satisfied, contact us and we will make it right — no questions asked.
Email us at voltguardstore@gmail.com with your order number and reason for return. We will reply within 24 hours with a prepaid return label and instructions.
Do not send items back without contacting us first, as this may delay your refund.
| Step | Timeframe |
|---|---|
| We receive your return | 1–3 business days after shipping |
| We inspect the item | 1–2 business days |
| Refund issued to original payment method | Within 2 business days of approval |
| Refund appears in your account | 3–5 business days (depends on your bank) |
We are happy to exchange a faulty or incorrect item. Contact us and we will ship a replacement at no charge once the original is returned.
Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day. You will receive a shipping confirmation email with your tracking number once dispatched.
| Region | Method | Estimated Delivery | Cost |
|---|---|---|---|
| United Kingdom | Standard | 5–8 business days | $2.99 |
| United Kingdom | Express | Next business day | $4.99 |
| Europe | Standard | 5–8 business days | $5.99 |
| USA & Canada | Standard | 5–8 business days | Free over $50 / $6.99 |
| Rest of World | Standard | 5–8 business days | $8.99 |
Once your order ships, you will receive an email with a tracking link. You can also track your order by signing into your account and visiting My Orders. If your tracking has not updated in 5 business days, please contact us.
If your order has not arrived within the estimated delivery window, please contact us at voltguardstore@gmail.com. We will investigate with the carrier and, if the order is confirmed lost, send a free replacement or issue a full refund.
International orders may be subject to customs fees, import duties, or taxes levied by the destination country. These charges are the responsibility of the customer and are not included in our prices. We recommend checking your local customs rules before ordering.
Every VoltGuard unit comes with an 18-month warranty against manufacturing defects from the date of purchase.
To make a warranty claim, email us at voltguardstore@gmail.com with:
We will review your claim within 2 business days. Approved claims will receive a free replacement unit shipped at no cost to you.
The 18-month warranty period begins on the date your order is delivered. Keep your order confirmation email as proof of purchase date.
By accessing or purchasing from this store, you agree to be bound by these Terms of Service. These terms apply to all visitors, customers, and users of the VoltGuard store operated via pawsandcomfort-store.myshopify.com.
We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction. All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
We have made every effort to display the colours and images of our products accurately, but we cannot guarantee that your device's display will be accurate.
All prices are listed in USD ($). We accept all major credit and debit cards via Shopify Payments. Payment must be received in full before an order is dispatched.
We reserve the right to refuse or cancel any order if we suspect fraudulent activity or pricing errors.
We are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for decisions.
You may not use our store or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any regulations or laws, to infringe our intellectual property rights, or to submit false or misleading information.
VoltGuard shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our liability is limited to the purchase price of the product in question.
These Terms of Service are governed by the laws of United States. Any disputes will be subject to the exclusive jurisdiction of the courts of United States.
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of the store after changes constitutes your acceptance of the new terms.
Questions about these Terms of Service can be sent to us at voltguardstore@gmail.com.